Privacy Policy

PolySource

Last Updated: July 9, 2025

This Privacy Notice describes how PolySource, LLC (“PolySource”, “we”, “us”, “our”) collects, uses, and discloses information about individuals who use our website (https://polysource.net/), services, tools, and features, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Notice, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, representative of a company with whom we do business, or another individual whose information we have collected pursuant to this Privacy Notice.

Please read this Privacy Notice carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use or access the Services.

1. Changes to this Privacy Notice

We may modify this Privacy Notice from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Notice. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as emailing you at the last email address you provided us or posting notice of such changes on the Services) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Notice, please do not continue using or accessing the Services.

2. Collection of Information

When you use or access the Services, we collect certain categories of information about you from a variety of sources.

Information You Provide to Us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

Basic contact details, such as name, address, phone number, and email.
Account information, such as username, password, and security questions that you select and the answers you provide. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Payment information, such as bank account, credit or debit card information, and billing address.
User-generated content, such as messages and reviews, submitted by you through our discussion forums, email lists, or similar social platforms (“UGC”). We or others may store, display, reproduce, publish, or otherwise use UGC, and may or may not attribute it to you. Others may also have access to UGC and may have the ability to share it with third parties. You understand that, even after removal, copies of UGC may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and others. If you choose to submit UGC to any public area of the Services, your UGC will be considered “public” and will be accessible by anyone, including us.
Any other information you choose to include in communications with us, for example, when sending a message through the Services or submitting information about you via a form through the Services.

Information We Collect Automatically

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use tracking technologies such as cookies, pixels, SDKs, web beacons/clear gifs, and other tracking technologies (“Tracking Technologies”). Usage Data includes:

Device information, such as device type, operating system, device ID, unique device identifier, screen resolution, media access control (MAC) address, and internet protocol (IP) address.
Location information, such as approximate location based on IP address or precise geolocation, if you choose to provide it.
Other information regarding your interaction with the Services, such as operating system, browser type, log data, date and time stamps, pages you access on the Services, websites you access before and after visiting the Services, length of time spent on the Services, clickstream data, and ad impressions.

For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.

Information Collected From Other Sources

We may obtain information about you from outside sources, including information that we collect directly from third parties and information that you choose to have shared with us. Such third parties and information include:

Analytics Providers. Information such as location, gender, interests, age, and language we receive from analytics providers such as Google Analytics.
Conferences and Trade Shows. Information such as your contact information, location, and company when you interact with us at conferences or trade shows.
Marketing Databases. Information we receive from consumer marketing databases or other data enrichment companies, such as name, address, title, and email.

Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

No Sensitive Personal Information

We do not collect “sensitive” categories of personal information as defined under applicable law.

3. Uses of Information

With respect to the categories of information we collect, we use information about you as described below:

Services and Purpose Collected; Communication with You: For the purpose for which you disclosed and we collected information about you, for example, to process and communicate with you in connection with your use of the Services, to ship products to you, to process transactions and orders you submit on the Services, to process your requests for information, analyze and display UGC you provide, to administer your account (where applicable) and our business activities, to provide customer support to users of the Services.
Personalization; Advertising; Analytics: To tailor the content and information that we may send or display to you, to suggest personalized help and instructions, and to personalize your experience while visiting or using our Services; sharing it with our third party service providers to understand how our Services are used and to improve the Services; so we and our third party service providers to target advertisements for goods and services and to display those advertisements on other websites. For more information, please see the Cookies and Other Tracking Technologies section below.
Marketing Communications: To send you marketing communications about our business, products, Services, and other programs that may be of interest to you. In order to provide you with a personalized experience, these communications may be tailored to your preferences based on, for example, inferences we make using your visits to the Services or the links you click on in our emails. Please note that pixel tags, cookies and other online trackers may be used within emails to track your interactions with those websites and when emails are opened. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions contained in the applicable email. Specifically with regard to text messaging, if you opt in to receiving text messages (SMS and MMS) on the Services when prompted, we may send you autodialed and other text messages at the telephone number you provide relating to your use of the Services. Consenting to receiving text messages is not required to buy goods or services or to do business with us. Message and data rates may apply. Note that, even if you opt out of receiving promotional communications from us, you may still receive administrative communications from us with respect to your use of the Services.
Evaluation and Improvement: To analyze, develop, and improve the content, materials, products, and the Services; to inform marketing and communication plans; to understand user demographics and preferences; to analyze the effectiveness of the Services; and to evaluate user experiences (e.g., analyzing which features and portions of the Services are most popular; for troubleshooting, for statistical purposes).
Quality Assurance: To perform quality assurance; to assist with fraud identification, and to assist our customer relationship representatives (for example, through representatives in our call center), we use tools to monitor and record certain user experience information, including, without limitation, audio of customer service calls and information resulting from such calls.
Lawful Processes; Protection of Company: In accordance with and in response to regulatory authorities, courts with competent jurisdiction, valid law enforcement requests, governmental agency requests, emergency services, and other necessary third parties for legal, protection, security, and safety purposes (e.g., to protect the safety of our employees, agents, and customers, or any other person); to protect our rights or the rights of others, including to enforce our agreements, policies, and terms; to bring legal action; to protect our operations and assets.
With Your Consent: With your consent, we may use and share information about you in ways not specifically described in this Privacy Notice.]

We may deidentify information about you such that it cannot reasonably be used to infer information about you or otherwise be linked to you (or we may collect information that has already been identified), and we may use such deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information, we will maintain and use such information in deidentified form and not attempt to re-identify the information, except solely for the purpose of determining whether our deidentification process satisfies legal requirements.

4. Cookies and Other Tracking Technologies

The Services automatically use cookies and Tracking Technologies to track your use of the Services in order to facilitate and enhance the user experience on the Services, to learn and track how you access and use the Services, including when and how users visit the Services and how popular particular Service pages are and aren’t, to provide you with customized advertising, and for other purposes as described herein.

Most browsers accept cookies and other Tracking Technologies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new device, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file. If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

What are cookies?

Cookies are small pieces of information that are stored on your device’s hard drive by your web browser.

The Services may use both cookies that we implement (sometimes referred to as first-party cookies) and cookies implemented by our suppliers and other third parties (sometimes referred to as third-party cookies). The types of information collected by a cookie and the purposes for which that information is used will depend on the type of cookie. By way of illustration, the types of cookies used, the types of information collected by those cookies, and the purposes for which that information are used are described below.

Necessary cookies are required for the operation of the Services.
Functional cookies offer enhanced functionality when accessing or using the Services.
Performance & analytical cookies assess the performance of the Services and enable us to personalize content and remember your preferences.
Advertising or targeted cookies are used to make the Services and its content more relevant to your interests (this is sometimes called “behavioral” or “targeted” advertising and is further discussed above) and to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

For more information about cookies, including about advertising cookies and your choices regarding cookies, we suggest you visit the following websites: https://www.consumer.ftc.gov/articles/0042-online-tracking; and http://www.allaboutcookies.org; http://www.youronlinechoices.com.

Analytics Tools & Providers

As noted above, the Services use third-party analytics tools (e.g., Google Analytics) to collect and process data about your use of the Services. Our analytics providers may set and read cookies to collect this data, and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Services’ structure and content.

For example, we utilize Google Analytics and other analytical tools offered by Google. For more information on how Google uses this data, visit Google’s page on How Google uses data when you use websites or apps that use Google Services. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each browser you use. Using the Google Analytics Opt-out Browser Add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Service itself or to Google.

Advertising networks, Personalized Advertising, Remarketing & Retargeting

We may use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including Google Ads.

Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect the type of web browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the Services and other websites, the location of your Internet service provider, the date and time of a visit to a website, and other interactions between you and a website.
Through Google Ads, Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Service and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. We may also enable and implement Google Analytics Advertising Features on the Services. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use of this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page. Please remember that changing your settings with individual web browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

5. Disclosure of Information

We may disclose information about you to third parties for legitimate purposes subject to this Privacy Notice, including the following categories of third parties:

Affiliates: Our affiliates, subsidiaries, or others within our corporate group.
Service Providers: Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, security, website hosting, mailing, customer relationship management, marketing communications, web analytics, payment networks, and payment processing.
Shipping & Logistics: Shipping and logistics partners for mailing and shipping purposes.
Marketing Providers: Third parties for marketing purposes.
At Your Direction: Third parties to whom you request or direct us to disclose information, such as through your use of social media widgets or login integration.
Advisors: Professional advisors, such as auditors, law firms, or accounting firms.
Bankruptcy and Other Business Transactions: Third parties in connection with or in anticipation of an asset sale, merger, or other business transaction, including in the context of a bankruptcy.
Law Enforcement; Authorities; Courts: We may also disclose information about you as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

6. Social Features

Certain features of the Services allow you to initiate interactions between the Services and third party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to access our pages on third-party platforms and, from there, “like” or “share” our content. Use of Social Features may allow a third party to collect and/or use information about you. If you use Social Features, information you post or make accessible may be publicly displayed by the third party service. Both we and the third party may have access to information about you and your use of both the Services and the third party service. For more information, see the section below, Third Party Websites and Links.

7. Third Party Websites; Links and Embedded Content

We may provide links to third party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third party social networking platforms, may also be viewable by other users of the Services and/or users of those third party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owner or operators.

The Services may also incorporate features, add-ons, portals, and content including feeds, scripts embedded in the Services’ code, and visible content (e.g., videos), provided by third parties. In some cases, those third parties collect data about how you interact with their content.

Our Services may also use YouTube to make content in video format available to you. By accessing a part of the Services where videos are available, watching an embedded video, or otherwise interacting with any content made available through YouTube, you signify your agreement with YouTube’s terms and conditions. YouTube collects and otherwise has access to usage data (e.g., what videos you accessed and watched) through videos embedded in the Services as further described in YouTube’s Privacy Notice. YouTube adheres to Google’s privacy policies and principles, part of that allows you to control certain privacy settings and which data are collected.

8. Children’s Privacy

Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the information below to request that it be deleted.

9. Data Security and Retention

Despite our reasonable efforts to protect information about you, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

Information you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. We retain information about you for as long as it is reasonably necessary for the purposes specified in this Privacy Notice. When determining the length of time to retain information about you, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or product.

10. International Transfers of Personal Information

Due to the fact that our business is international, your personal information and other collected information may be transferred to, stored in, and processed in any country where our or our suppliers’ servers, databases, or facilities are located or operated. By accessing, receiving, or using the Services or by providing consent to us (where consent is required by applicable law), you specifically acknowledge and agree that information will be transferred outside of the country from which you access the services (including, for example, to the united states) and that such countries’ data protection and related laws, regulations, and rules may be different than, and may not be as protective as, those of the jurisdiction from where you access the services. Your use of or access to the Services constitutes your consent to such transfers.

Additionally, where required by applicable law, we have ensured that your personal information included in such transfers is adequately protected through the use of contractual clauses or other adequate measures allowed or required under such applicable laws for example, by signing relevant EU standard contractual clauses as approved by the European Commission (the form for these clauses can be found here). Subject to applicable law, you have the right to obtain details about the mechanism under which your personal information is transferred cross-border. For more information about these transfer mechanisms, please contact us as set out in the “contact us” section below.

11. Additional Information for Individuals Located in the EEA

This section of the Privacy Notice applies to residents of countries or jurisdictions located in the EEA, including, without limitation, the European Union and the United Kingdom.

Legal Basis

To the extent the European Union’s General Data Protection Regulation or other similar law applies to you (including, without limitation, those located in the United Kingdom) and is applicable to us, we process personal information about you for the purposes set forth in this Privacy Notice under the following legal bases (as applicable):

Our Contract With You: Our processing is necessary to perform our obligations under a contract with you or to perform steps requested by you prior to entering into a contract with you: (e.g., to verify the information you have provided to us).

Our Legitimate Interests: Our processing is necessary for our legitimate interests, including to protect the security of our Services; to protect the health and safety of you or others; to establish, protect and defend our legal rights and interests; to prevent fraud and verify identity and authorization of clients; to understand and analyze usage trends; and to improve our products and services. Additionally, we have a legitimate interest in promoting our operations and goals as an organization and sending marketing communications for that purpose.
Legal Compliance: Where our processing is required to comply with applicable law (for example, to maintain your payment transaction history for tax reporting purposes), e.g., in response to subpoenas, court orders and other lawful requests by regulators, courts and law enforcement agencies, or related to national security requests.
Your Consent: When we have your express consent as defined by applicable law.

Rights

To the extent the European Union’s General Data Protection Regulation or other law granting particular rights to data subjects applies to you (including, without limitation, those located in the United Kingdom) and subject to all applicable exceptions and exemptions granted under such applicable laws, you may have the following rights with regard to our processing of your personal information:

Right to access, correct and delete personal information: You may have the right to request (i) access to any of your personal information that we may hold; (ii) correction of any inaccurate personal information relating to you; and (iii) deletion of personal information we hold about you.
Right to data portability: You may have the right to receive personal information about you in a structured, commonly used and machine-readable format, and also to require us to transmit it to another data controller where this is technically feasible.
Right to restrict personal information use and right to object: You may have the right to restrict our use of your personal information where (i) you contest the accuracy of the personal information; (ii) the use is unlawful but you do not want us to erase the personal information; (iii) we no longer need the personal information for the relevant purposes, but you require it for the establishment, exercise or defense of legal claims; or (iv) you have objected to our personal information use justified on our legitimate interests pending verification as to whether PolySource has compelling interests to continue the relevant personal information use.
Right to withdraw consent: In the event your personal information is processed on the basis of your consent, you have the right to withdraw consent at any time with effect for the future.

The above rights are only exercisable by you where applicable law in the jurisdiction in which you reside actually grants you the right being exerted. To exercise these rights, please see the Exercise Your Rights section of this Privacy Notice below.

12. Additional Information for Canadian Residents

The following section of this Privacy Notice only applies to Canadian residents. Under Canadian laws and regulations, you may have certain rights in regard to our collection of personal information (subject to all exemptions and exceptions, as applicable). These rights may include:

The right to request access to your personal information;
The right to request rectification (correction/deletion) of your personal information;
The right to withdraw your express consent where your express consent was the legal basis for our processing of personal information; and
The right to lodge a complaint with the Office of the Privacy Commissioner of Canada and/or the applicable Canadian provincial regulatory body if you consider that the collection and use of your personal information violates this Privacy Policy or applicable law.

13. Exercise Your Rights

To exercise your right to access or correct your personal information, contact us by phone at 816-540-5300 or email your request to service@polysource.net. To verify certain requests, we may need to collect additional information to verify your identity and the request before providing a substantive response to the request. We will respond to your requests within the applicable timeframes set forth under applicable law.

14. How to Contact Us

Should you have any questions about our privacy practices or this Privacy Notice, please email us at service@polysource.net or contact us by phone at 816.540.5300.